At Halo Virtual Agency, we empower businesses by alleviating operational burdens, enabling our clients to focus on what they do best. Our holistic approach ensures seamless processes that contribute to our clients' success. We offer tailored client communication and appointment management solutions that keep our clients’ businesses running smoothly.

We are seeking a dedicated Client Communication Specialist to join our close-knit team. This contractual role (10-20 hours per week) is ideal for someone with experience in the aesthetics, medical, or beauty industry. You’ll work closely with our co-founders and valued clients, providing vital support and representation.

• Manage appointment bookings and rescheduling

• Oversee client communication across multiple platforms

• Handle email management and client journey procedures

• Implement automated booking processes (online bookings, reminders, deposits)

• Create and contact waitlists for quiet periods or late cancellations

• Strategically store client documentation

• Schedule meetings and perform data entry

• Provide exceptional customer service while managing tasks under pressure

• Experience in the aesthetics, medical, or beauty industry

• Exceptional time management and problem-solving skills

• The ability to deliver the highest level of customer service

• Previous experience with booking software (Timely Booking Software experience is a plus, but not essential)

• A proactive, positive attitude and a love for working in a fast-paced yet relaxed environment

Competitive remuneration

Flexible, work-from-home opportunities

A supportive and collaborative team environment

In-depth training on our systems and processes

A chance to be an integral part of a fun, dynamic workplace

Does This Sound Like You? If you’re a skin or dermal therapist, nurse, or have experience in the aesthetics industry and are looking for a rewarding role, we want to hear from you! Join us at Halo Virtual Agency and be part of a team that lives and breathes business success.